{"id":678,"date":"2025-07-17T03:19:47","date_gmt":"2025-07-17T03:19:47","guid":{"rendered":"https:\/\/vietai.edu.vn\/?p=678"},"modified":"2025-07-17T03:19:47","modified_gmt":"2025-07-17T03:19:47","slug":"ai-agent-cong-cu-tu-dong-hoa-toi-uu-trong-ky-nguyen-chuyen-doi-so","status":"publish","type":"post","link":"https:\/\/vietai.edu.vn\/index.php\/2025\/07\/17\/ai-agent-cong-cu-tu-dong-hoa-toi-uu-trong-ky-nguyen-chuyen-doi-so\/","title":{"rendered":"AI Agent \u2013 C\u00f4ng c\u1ee5 t\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1ed1i \u01b0u trong k\u1ef7 nguy\u00ean chuy\u1ec3n \u0111\u1ed5i s\u1ed1"},"content":{"rendered":"

Trong b\u1ed1i c\u1ea3nh chuy\u1ec3n \u0111\u1ed5i s\u1ed1 \u0111ang di\u1ec5n ra m\u1ea1nh m\u1ebd, c\u00e1c doanh nghi\u1ec7p kh\u00f4ng ng\u1eebng t\u00ecm ki\u1ebfm nh\u1eefng gi\u1ea3i ph\u00e1p ti\u00ean ti\u1ebfn nh\u1eb1m t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c v\u00e0 n\u00e2ng cao hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng. M\u1ed9t trong nh\u1eefng c\u00f4ng ngh\u1ec7 \u0111\u1ed9t ph\u00e1 nh\u1ea5t hi\u1ec7n nay ch\u00ednh l\u00e0 AI Agent. C\u00f4ng ngh\u1ec7 n\u00e0y mang \u0111\u1ebfn nh\u1eefng l\u1ee3i \u00edch to l\u1edbn trong vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh, c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 h\u1ed7 tr\u1ee3 ra quy\u1ebft \u0111\u1ecbnh th\u00f4ng minh.<\/strong><\/p>\n

Theo b\u00e1o c\u00e1o t\u1eeb MarketsandMarkets,\u00a0th\u1ecb tr\u01b0\u1eddng AI Agent to\u00e0n c\u1ea7u<\/strong>\u00a0\u0111\u01b0\u1ee3c d\u1ef1 \u0111o\u00e1n s\u1ebd t\u0103ng tr\u01b0\u1edfng t\u1eeb\u00a07,84 t\u1ef7 USD<\/strong>\u00a0v\u00e0o n\u0103m\u00a02025<\/strong>\u00a0l\u00ean t\u1edbi\u00a052,62 t\u1ef7 USD<\/strong>\u00a0v\u00e0o n\u0103m\u00a02030<\/strong>.\u00a0T\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng k\u00e9p<\/strong>\u00a0h\u00e0ng n\u0103m<\/strong>\u00a0(CAGR) \u01b0\u1edbc t\u00ednh \u0111\u1ea1t\u00a046,3%<\/strong>\u00a0trong giai \u0111o\u1ea1n d\u1ef1 b\u00e1o[1]<\/sup>.<\/p>\n

\"T\u1ed5ng<\/figure>\n

B\u00e1o c\u00e1o n\u00e0y kh\u00f4ng ch\u1ec9 mang \u0111\u1ebfn c\u00e1i nh\u00ecn t\u1ed5ng quan v\u1ec1 s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a AI Agent m\u00e0 c\u00f2n kh\u1eb3ng \u0111\u1ecbnh r\u1eb1ng \u0111\u1ea7u t\u01b0 v\u00e0o c\u00f4ng ngh\u1ec7 n\u00e0y l\u00e0 m\u1ed9t b\u01b0\u1edbc \u0111i chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p. AI Agent s\u1ebd gi\u00fap doanh nghi\u1ec7p t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c, n\u00e2ng cao n\u0103ng su\u1ea5t v\u00e0 duy tr\u00ec l\u1ee3i th\u1ebf c\u1ea1nh tranh trong th\u1ecb tr\u01b0\u1eddng to\u00e0n c\u1ea7u.<\/p>\n

1. AI Agent l\u00e0 g\u00ec? L\u1ee3i \u00edch c\u1ee7a AI agent trong doanh nghi\u1ec7p<\/h2>\n

AI agent l\u00e0 g\u00ec? AI Agent l\u00e0 m\u1ed9t\u00a0h\u1ec7 th\u1ed1ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o<\/strong>\u00a0\u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c t\u00e1c v\u1ee5 l\u1eb7p l\u1ea1i v\u00e0\u00a0t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh<\/strong>. V\u1edbi kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch d\u1eef li\u1ec7u, ra quy\u1ebft \u0111\u1ecbnh th\u00f4ng minh v\u00e0 t\u01b0\u01a1ng t\u00e1c t\u1ef1 \u0111\u1ed9ng, AI Agent \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c t\u1ed1i \u01b0u h\u00f3a c\u00e1c quy tr\u00ecnh ph\u1ee9c t\u1ea1p.<\/p>\n

Nh\u1edd v\u00e0o nh\u1eefng kh\u1ea3 n\u0103ng v\u01b0\u1ee3t tr\u1ed9i n\u00e0y, AI Agent \u0111\u00e3 v\u00e0 \u0111ang tr\u1edf th\u00e0nh c\u00f4ng c\u1ee5 kh\u00f4ng th\u1ec3 thi\u1ebfu trong vi\u1ec7c n\u00e2ng cao hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u00e1c doanh nghi\u1ec7p hi\u1ec7n \u0111\u1ea1i. V\u1eady c\u1ee5 th\u1ec3, AI Agent mang l\u1ea1i nh\u1eefng l\u1ee3i \u00edch g\u00ec v\u00e0 \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng ra sao trong m\u00f4i tr\u01b0\u1eddng doanh nghi\u1ec7p?<\/p>\n

1.1. T\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c<\/h3>\n

Theo b\u00e1o c\u00e1o t\u1eeb McKinsey,\u00a0h\u01a1n 50% doanh nghi\u1ec7p \u00e1p d\u1ee5ng AI<\/strong>\u00a0\u0111\u00e3 ghi nh\u1eadn m\u1ee9c\u00a0gi\u1ea3m \u00edt nh\u1ea5t 20% chi ph\u00ed ho\u1ea1t \u0111\u1ed9ng<\/strong>\u00a0ch\u1ec9 sau m\u1ed9t n\u0103m tri\u1ec3n khai. \u0110i\u1ec1u n\u00e0y cho th\u1ea5y t\u00e1c \u0111\u1ed9ng t\u00edch c\u1ef1c c\u1ee7a AI Agent trong vi\u1ec7c ti\u1ebft ki\u1ec7m chi ph\u00ed v\u00e0 t\u1ed1i \u01b0u h\u00f3a ngu\u1ed3n l\u1ef1c.[2]<\/p>\n

M\u1ed9t\u00a0v\u00ed d\u1ee5 ti\u00eau bi\u1ec3u v\u1ec1 AI Agent t<\/strong>rong m\u00f4i tr\u01b0\u1eddng doanh nghi\u1ec7p l\u00e0\u00a0Microsoft 365 Copilot.<\/strong>\u00a0C\u00f4ng c\u1ee5 n\u00e0y \u0111\u01b0\u1ee3c g\u1ea7n\u00a070% nh\u00e2n vi\u00ean<\/strong>\u00a0t\u1ea1i c\u00e1c\u00a0c\u00f4ng ty thu\u1ed9c danh s\u00e1ch Fortune 500 s\u1eed d\u1ee5ng<\/strong>\u00a0\u0111\u1ec3 x\u1eed l\u00fd c\u00e1c c\u00f4ng vi\u1ec7c l\u1eb7p \u0111i l\u1eb7p l\u1ea1i v\u00e0 nh\u00e0m ch\u00e1n, gi\u00fap h\u1ecd t\u1eadp trung v\u00e0o nh\u1eefng nhi\u1ec7m v\u1ee5 quan tr\u1ecdng h\u01a1n. Vi\u1ec7c \u1ee9ng d\u1ee5ng AI kh\u00f4ng ch\u1ec9 n\u00e2ng cao n\u0103ng su\u1ea5t m\u00e0 c\u00f2n gi\u1ea3m t\u1ea3i cho nh\u00e2n vi\u00ean, t\u1ea1o \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 h\u1ecd d\u00e0nh nhi\u1ec1u th\u1eddi gian cho c\u00e1c c\u00f4ng vi\u1ec7c c\u00f3 gi\u00e1 tr\u1ecb cao.[3]<\/p>\n

\"AI
H\u00ecnh 02: AI Agent gi\u00fap t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c<\/figcaption><\/figure>\n

Trong l\u0129nh v\u1ef1c y t\u1ebf,\u00a0AtlantiCare<\/strong>\u00a0\u0111\u00e3 tri\u1ec3n khai h\u1ec7 th\u1ed1ng AI h\u1ed7 tr\u1ee3 t\u00e0i li\u1ec7u l\u00e2m s\u00e0ng, gi\u00fap\u00a0gi\u1ea3m t\u1edbi 41% th\u1eddi gian ghi ch\u00e9p,<\/strong>\u00a0t\u01b0\u01a1ng \u0111\u01b0\u01a1ng v\u1edbi vi\u1ec7c\u00a0ti\u1ebft ki\u1ec7m kho\u1ea3ng 66 ph\u00fat m\u1ed7i b\u00e1c s\u0129<\/strong>\u00a0m\u1ed7i ng\u00e0y<\/strong>. B\u00ean c\u1ea1nh \u0111\u00f3, c\u00f4ng c\u1ee5 l\u1eadp l\u1ecbch t\u1ef1 \u0111\u1ed9ng s\u1eed d\u1ee5ng AI c\u0169ng gi\u00fap gi\u1ea3m thi\u1ec3u t\u00ecnh tr\u1ea1ng b\u1ec7nh nh\u00e2n kh\u00f4ng \u0111\u1ebfn kh\u00e1m, n\u00e2ng cao hi\u1ec7u qu\u1ea3 qu\u1ea3n l\u00fd l\u1ecbch h\u1eb9n.[4]<\/p>\n

M\u1ed9t nghi\u00ean c\u1ee9u v\u1edbi s\u1ef1 tham gia c\u1ee7a\u00a02.310 ng\u01b0\u1eddi<\/strong>\u00a0cho th\u1ea5y r\u1eb1ng, \u0111\u1ed9i nh\u00f3m k\u1ebft h\u1ee3p gi\u1eefa con ng\u01b0\u1eddi v\u00e0\u00a0AI c\u00f3 kh\u1ea3 n\u0103ng t\u0103ng 137% giao ti\u1ebfp<\/strong>\u00a0v\u00e0\u00a0c\u1ea3i thi\u1ec7n n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c l\u00ean t\u1edbi 60%<\/strong>\u00a0so v\u1edbi c\u00e1c \u0111\u1ed9i nh\u00f3m ch\u1ec9 c\u00f3 con ng\u01b0\u1eddi. \u0110i\u1ec1u n\u00e0y ch\u1ee9ng t\u1ecf r\u1eb1ng AI Agent kh\u00f4ng ch\u1ec9 t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh m\u00e0 c\u00f2n gi\u00fap c\u00e1c nh\u00f3m l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n nh\u1edd v\u00e0o s\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch c\u1ee7a AI v\u00e0 t\u01b0 duy s\u00e1ng t\u1ea1o c\u1ee7a con ng\u01b0\u1eddi.[5]<\/p>\n

1.2. C\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/h3>\n

C\u00e1c\u00a0chatbot AI<\/strong>\u00a0hi\u1ec7n nay \u0111\u00e3 c\u00f3\u00a0kh\u1ea3 n\u0103ng tr\u1ea3 l\u1eddi \u00edt nh\u1ea5t 80%<\/strong>\u00a0c\u00e1c c\u00e2u h\u1ecfi ti\u00eau chu\u1ea9n t\u1eeb kh\u00e1ch h\u00e0ng, \u0111\u1ea3m b\u1ea3o lu\u00f4n s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 b\u1ea5t k\u1ec3 th\u1eddi gian n\u00e0o trong ng\u00e0y[6]. \u0110i\u1ec1u n\u00e0y mang l\u1ea1i tr\u1ea3i nghi\u1ec7m li\u00ean t\u1ee5c, kh\u00f4ng gi\u00e1n \u0111o\u1ea1n, gi\u00fap kh\u00e1ch h\u00e0ng lu\u00f4n c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c quan t\u00e2m v\u00e0 h\u1ed7 tr\u1ee3 k\u1ecbp th\u1eddi. Kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 c\u00f4ng c\u1ee5 tr\u1ea3 l\u1eddi th\u1eafc m\u1eafc, chatbot AI c\u00f2n c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n nhi\u1ec1u nhi\u1ec7m v\u1ee5 ph\u1ee9c t\u1ea1p trong su\u1ed1t h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

M\u1ed9t v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh l\u00e0 chatbot c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u\u00a0Tommy Hilfiger,<\/strong>\u00a0\u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng trong vi\u1ec7c l\u1ef1a ch\u1ecdn trang ph\u1ee5c. Chatbot n\u00e0y kh\u00f4ng ch\u1ec9\u00a0g\u1ee3i \u00fd<\/strong>\u00a0c\u00e1c b\u1ed9 trang ph\u1ee5c ho\u00e0n ch\u1ec9nh d\u1ef1a tr\u00ean\u00a0s\u1edf th\u00edch c\u00e1 nh\u00e2n,<\/strong>\u00a0m\u00e0 c\u00f2n th\u00eam c\u00e1c l\u1ef1a ch\u1ecdn v\u00e0o gi\u1ecf h\u00e0ng \u1ea3o v\u00e0\u00a0chuy\u1ec3n h\u01b0\u1edbng kh\u00e1ch h\u00e0ng<\/strong>\u00a0\u0111\u1ebfn trang web \u0111\u1ec3 thanh to\u00e1n. \u0110i\u1ec1u n\u00e0y gi\u00fap \u0111\u01a1n gi\u1ea3n h\u00f3a quy tr\u00ecnh mua s\u1eafm, \u0111\u1ed3ng th\u1eddi t\u1ea1o ra tr\u1ea3i nghi\u1ec7m mua h\u00e0ng li\u1ec1n m\u1ea1ch v\u00e0 ti\u1ec7n l\u1ee3i.[7]<\/p>\n

1.3. H\u1ed7 tr\u1ee3 ra quy\u1ebft \u0111\u1ecbnh<\/h3>\n

M\u1ed9t gi\u1ea3i ph\u00e1p AI Agent \u0111\u01b0\u1ee3c tri\u1ec3n khai nh\u1eb1m t\u1ed1i \u01b0u h\u00f3a logistics v\u00e0 qu\u1ea3n l\u00fd l\u1ed9 tr\u00ecnh giao h\u00e0ng trong th\u1eddi gian th\u1ef1c \u2013\u00a0h\u1ec7 th\u1ed1ng ORION c\u1ee7a UPS.<\/strong>\u00a0H\u1ec7 th\u1ed1ng n\u00e0y c\u00f3 kh\u1ea3 n\u0103ng x\u1eed l\u00fd h\u00e0ng t\u1ef7 \u0111i\u1ec3m d\u1eef li\u1ec7u m\u1ed7i ng\u00e0y, bao g\u1ed3m th\u00f4ng tin v\u1ec1 giao th\u00f4ng, th\u1eddi ti\u1ebft v\u00e0 l\u1ecbch s\u1eed giao h\u00e0ng. Nh\u1edd v\u00e0o kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch to\u00e0n di\u1ec7n v\u00e0 ra quy\u1ebft \u0111\u1ecbnh nhanh ch\u00f3ng, ORION c\u00f3 th\u1ec3 \u0111\u1ec1 xu\u1ea5t nh\u1eefng l\u1ed9 tr\u00ecnh v\u1eadn chuy\u1ec3n t\u1ed1i \u01b0u nh\u1ea5t cho t\u1eebng chuy\u1ebfn giao h\u00e0ng.<\/p>\n

\"AI<\/figure>\n

K\u1ebft qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c t\u1eeb vi\u1ec7c \u00e1p d\u1ee5ng ORION l\u00e0 minh ch\u1ee9ng r\u00f5 r\u00e0ng cho hi\u1ec7u qu\u1ea3 c\u1ee7a AI Agent trong vi\u1ec7c h\u1ed7 tr\u1ee3 ra quy\u1ebft \u0111\u1ecbnh. Theo The CDO Times, h\u1ec7 th\u1ed1ng \u0111\u00e3 gi\u00fap UPS\u00a0ti\u1ebft ki\u1ec7m<\/strong>\u00a0\u0111\u1ebfn\u00a0100 tri\u1ec7u d\u1eb7m di chuy\u1ec3n<\/strong>\u00a0m\u1ed7i n\u0103m,\u00a0gi\u1ea3m thi\u1ec3u 300 tri\u1ec7u USD<\/strong>\u00a0chi ph\u00ed v\u1eadn h\u00e0nh<\/strong>\u00a0h\u00e0ng n\u0103m, v\u00e0\u00a0c\u1eaft gi\u1ea3m kho\u1ea3ng 100.000 t\u1ea5n kh\u00ed th\u1ea3i CO\u2082<\/strong>\u00a0m\u1ed7i n\u0103m. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 t\u1ed1i \u01b0u h\u00f3a hi\u1ec7u su\u1ea5t giao h\u00e0ng m\u00e0 c\u00f2n g\u00f3p ph\u1ea7n b\u1ea3o v\u1ec7 m\u00f4i tr\u01b0\u1eddng, gi\u00fap doanh nghi\u1ec7p \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau b\u1ec1n v\u1eefng.[8]<\/p>\n

2. C\u00e1c AI Agent tr\u00ean th\u1ebf gi\u1edbi v\u00e0 Vi\u1ec7t Nam<\/h2>\n

2.1. Salesforce Agentforce<\/h3>\n

Vi\u1ec7c \u00e1p d\u1ee5ng c\u00f4ng ngh\u1ec7 t\u1ef1 \u0111\u1ed9ng h\u00f3a tr\u1edf th\u00e0nh xu h\u01b0\u1edbng t\u1ea5t y\u1ebfu b\u1edfi c\u00e1c doanh nghi\u1ec7p ng\u00e0y c\u00e0ng ch\u00fa tr\u1ecdng v\u00e0o vi\u1ec7c n\u00e2ng cao tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng v\u00e0 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. \u0110i \u0111\u1ea7u trong l\u0129nh v\u1ef1c n\u00e0y l\u00e0\u00a0Salesforce Agentforce<\/strong>\u00a0\u2013 m\u1ed9t n\u1ec1n t\u1ea3ng AI ti\u00ean phong, mang l\u1ea1i nh\u1eefng thay \u0111\u1ed5i \u0111\u1ed9t ph\u00e1 trong qu\u1ea3n l\u00fd v\u00e0 t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng. Trong v\u00f2ng 6 th\u00e1ng \u0111\u1ea7u ti\u00ean, Agentforce \u0111\u00e3\u00a0x\u1eed l\u00fd<\/strong>\u00a0h\u01a1n\u00a0500.000 t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng<\/strong>\u00a0tr\u00ean trang h\u1ed7 tr\u1ee3 c\u1ee7a Salesforce. \u0110i\u1ec1u \u0111\u1eb7c bi\u1ec7t l\u00e0 h\u01a1n\u00a084% y\u00eau c\u1ea7u \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft ho\u00e0n to\u00e0n t\u1ef1 \u0111\u1ed9ng,<\/strong>\u00a0kh\u00f4ng c\u1ea7n \u0111\u1ebfn s\u1ef1 can thi\u1ec7p c\u1ee7a con ng\u01b0\u1eddi. [9]<\/p>\n

\"Saleforces<\/figure>\n

Kh\u00f4ng ch\u1ec9 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, Agentforce c\u00f2n gi\u00fap Salesforce \u0111i\u1ec1u ch\u1ec9nh l\u1ea1i ngu\u1ed3n l\u1ef1c nh\u00e2n s\u1ef1 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. Nh\u1edd kh\u1ea3 n\u0103ng t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c t\u00e1c v\u1ee5 l\u1eb7p l\u1ea1i, c\u00f4ng ty \u0111\u00e3 c\u00f3 th\u1ec3\u00a0t\u00e1i ph\u00e2n b\u1ed5 kho\u1ea3ng 2.000 nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3<\/strong>\u00a0sang c\u00e1c nhi\u1ec7m v\u1ee5 c\u00f3 gi\u00e1 tr\u1ecb cao h\u01a1n, nh\u01b0 nghi\u00ean c\u1ee9u chi\u1ebfn l\u01b0\u1ee3c v\u00e0 c\u1ea3i ti\u1ebfn d\u1ecbch v\u1ee5. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap ti\u1ebft ki\u1ec7m chi ph\u00ed nh\u00e2n l\u1ef1c m\u00e0 c\u00f2n n\u00e2ng cao n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c.[10]<\/p>\n

\u0110\u00e1ng ch\u00fa \u00fd, s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a Agentforce \u0111\u00e3 th\u00fac \u0111\u1ea9y qu\u00e1 tr\u00ecnh tri\u1ec3n khai r\u1ed9ng r\u00e3i trong c\u1ed9ng \u0111\u1ed3ng kh\u00e1ch h\u00e0ng c\u1ee7a Salesforce. \u0110\u1ebfn nay, h\u01a1n 1.000 doanh nghi\u1ec7p \u0111\u00e3 \u00e1p d\u1ee5ng n\u1ec1n t\u1ea3ng n\u00e0y,<\/strong>\u00a0kh\u00f4ng ch\u1ec9 gi\u1edbi h\u1ea1n trong d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n m\u1edf r\u1ed9ng sang c\u00e1c l\u0129nh v\u1ef1c kh\u00e1c nh\u01b0 h\u1ed7 tr\u1ee3 nh\u00e2n s\u1ef1 v\u00e0 qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng. Kh\u1ea3 n\u0103ng t\u00f9y ch\u1ec9nh linh ho\u1ea1t v\u00e0 t\u00edch h\u1ee3p s\u00e2u r\u1ed9ng c\u1ee7a Agentforce \u0111\u00e3 gi\u00fap n\u1ec1n t\u1ea3ng n\u00e0y tr\u1edf th\u00e0nh l\u1ef1a ch\u1ecdn h\u00e0ng \u0111\u1ea7u cho nhi\u1ec1u t\u1ed5 ch\u1ee9c \u0111ang t\u00ecm ki\u1ebfm gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng h\u00f3a.[11]<\/p>\n

2. FPT AI Agent<\/h3>\n

Hi\u1ec7n nay, c\u00e1c doanh nghi\u1ec7p kh\u00f4ng ng\u1eebng t\u00ecm ki\u1ebfm gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng h\u00f3a nh\u1eb1m n\u00e2ng cao n\u0103ng su\u1ea5t v\u00e0 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c,\u00a0FPT AI Agent<\/strong>\u00a0\u0111\u00e3 ra \u0111\u1eddi nh\u01b0 m\u1ed9t c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 \u0111\u1eafc l\u1ef1c. L\u00e0 n\u1ec1n t\u1ea3ng\u00a0tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o<\/strong>\u00a0ti\u00ean ti\u1ebfn do FPT ph\u00e1t tri\u1ec3n, FPT AI Agent gi\u00fap doanh nghi\u1ec7p\u00a0t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c t\u00e1c v\u1ee5 l\u1eb7p l\u1ea1i nh\u01b0 nh\u1eadp li\u1ec7u<\/strong>,\u00a0qu\u1ea3n l\u00fd l\u1ecbch l\u00e0m vi\u1ec7c v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u.<\/strong>\u00a0Nh\u1edd \u0111\u00f3, kh\u00f4ng ch\u1ec9 gi\u1ea3m thi\u1ec3u sai s\u00f3t m\u00e0 c\u00f2n ti\u1ebft ki\u1ec7m \u0111\u00e1ng k\u1ec3 th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c, gi\u00fap \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean t\u1eadp trung v\u00e0o c\u00e1c nhi\u1ec7m v\u1ee5 c\u00f3 gi\u00e1 tr\u1ecb cao h\u01a1n.<\/p>\n

\"FPT<\/figure>\n

M\u1ed9t trong nh\u1eefng \u0111i\u1ec3m n\u1ed5i b\u1eadt c\u1ee7a FPT AI Agent l\u00e0 kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p chatbot th\u00f4ng minh ho\u1ea1t \u0111\u1ed9ng 24\/7, cho ph\u00e9p doanh nghi\u1ec7p d\u1ec5 d\u00e0ng t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng m\u1ecdi l\u00fac, \u0111\u1ea3m b\u1ea3o d\u1ecbch v\u1ee5 lu\u00f4n \u0111\u01b0\u1ee3c duy tr\u00ec li\u00ean t\u1ee5c. \u0110i\u1ec1u n\u00e0y g\u00f3p ph\u1ea7n n\u00e2ng cao tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng, gi\u00fap kh\u00e1ch h\u00e0ng c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u1ed7 tr\u1ee3 k\u1ecbp th\u1eddi v\u00e0 chuy\u00ean nghi\u1ec7p t\u1eeb ph\u00eda doanh nghi\u1ec7p.<\/p>\n

Kh\u00f4ng ch\u1ec9 l\u00e0 l\u00fd thuy\u1ebft, FPT AI Agent \u0111\u00e3 \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p l\u1edbn t\u1ea1i Vi\u1ec7t Nam nh\u01b0\u00a0TPBank, FPT Long Ch\u00e2u<\/strong>\u00a0\u00e1p d\u1ee5ng th\u00e0nh c\u00f4ng. Th\u1ef1c t\u1ebf tri\u1ec3n khai cho th\u1ea5y n\u1ec1n t\u1ea3ng n\u00e0y \u0111\u00e3 mang l\u1ea1i hi\u1ec7u qu\u1ea3 r\u00f5 r\u1ec7t trong v\u1eadn h\u00e0nh v\u00e0 qu\u1ea3n l\u00fd, t\u1eeb \u0111\u00f3 gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c v\u00e0 duy tr\u00ec l\u1ee3i th\u1ebf c\u1ea1nh tranh tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/p>\n

3. Th\u00e1ch th\u1ee9c v\u00e0 gi\u1ea3i ph\u00e1p khi tri\u1ec3n khai AI Agent<\/h2>\n

M\u1eb7c d\u00f9 AI Agent mang l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch v\u01b0\u1ee3t tr\u1ed9i trong vi\u1ec7c t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nh\u01b0ng vi\u1ec7c tri\u1ec3n khai c\u00f4ng ngh\u1ec7 n\u00e0y v\u1eabn g\u1eb7p ph\u1ea3i th\u00e1ch th\u1ee9c t\u1eeb nhi\u1ec1u y\u1ebfu t\u1ed1.<\/p>\n

\"C\u00e1c<\/figure>\n

3.1. Nh\u00e2n l\u1ef1c AI<\/h4>\n

Th\u00e1ch th\u1ee9c: Thi\u1ebfu h\u1ee5t ngu\u1ed3n nh\u00e2n l\u1ef1c c\u00f3 chuy\u00ean m\u00f4n v\u1ec1 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a. Nh\u00e2n vi\u00ean ch\u01b0a \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o b\u00e0i b\u1ea3n, g\u00e2y kh\u00f3 kh\u0103n trong v\u1eadn h\u00e0nh v\u00e0 t\u00edch h\u1ee3p AI Agent.<\/p>\n

Gi\u1ea3i ph\u00e1p:<\/strong>\u00a0Doanh nghi\u1ec7p n\u00ean h\u1ee3p t\u00e1c v\u1edbi c\u00e1c tr\u01b0\u1eddng \u0111\u1ea1i h\u1ecdc, vi\u1ec7n nghi\u00ean c\u1ee9u \u0111\u1ec3 x\u00e2y d\u1ef1ng ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o chuy\u00ean s\u00e2u. \u0110\u1ed3ng th\u1eddi, t\u1ed5 ch\u1ee9c c\u00e1c kh\u00f3a h\u1ecdc n\u1ed9i b\u1ed9 nh\u1eb1m n\u00e2ng cao k\u1ef9 n\u0103ng AI cho nh\u00e2n vi\u00ean hi\u1ec7n h\u1eefu.<\/p>\n

3.2. B\u1ea3o m\u1eadt d\u1eef li\u1ec7u<\/h4>\n

Th\u00e1ch th\u1ee9c: Nguy c\u01a1 r\u00f2 r\u1ec9 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n do thi\u1ebfu quy tr\u00ecnh b\u1ea3o m\u1eadt r\u00f5 r\u00e0ng trong qu\u00e1 tr\u00ecnh tri\u1ec3n khai AI Agent.<\/p>\n

Gi\u1ea3i ph\u00e1p:<\/strong>\u00a0\u00c1p d\u1ee5ng c\u00e1c ti\u00eau chu\u1ea9n b\u1ea3o m\u1eadt nh\u01b0 m\u00e3 h\u00f3a d\u1eef li\u1ec7u, x\u00e1c th\u1ef1c \u0111a y\u1ebfu t\u1ed1. Doanh nghi\u1ec7p c\u1ea7n tu\u00e2n th\u1ee7 nghi\u00eam t\u00fac Ngh\u1ecb \u0111\u1ecbnh 13\/2023\/N\u0110-CP v\u1ec1 b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o an to\u00e0n v\u00e0 tr\u00e1nh r\u1ee7i ro ph\u00e1p l\u00fd.<\/p>\n

3.3. Chi ph\u00ed \u0111\u1ea7u t\u01b0<\/h4>\n

Th\u00e1ch th\u1ee9c: Chi ph\u00ed \u0111\u1ea7u t\u01b0 ban \u0111\u1ea7u cao, g\u1ed3m ph\u1ea7n c\u1ee9ng, ph\u1ea7n m\u1ec1m v\u00e0 \u0111\u00e0o t\u1ea1o nh\u00e2n s\u1ef1 \u2013 tr\u1edf th\u00e0nh r\u00e0o c\u1ea3n l\u1edbn \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf.<\/p>\n

Gi\u1ea3i ph\u00e1p:<\/strong>\u00a0Tri\u1ec3n khai AI theo t\u1eebng giai \u0111o\u1ea1n nh\u1ecf \u0111\u1ec3 th\u1eed nghi\u1ec7m v\u00e0 t\u1ed1i \u01b0u chi ph\u00ed. \u01afu ti\u00ean s\u1eed d\u1ee5ng AI Agent d\u01b0\u1edbi d\u1ea1ng SaaS (Software as a Service) nh\u1eb1m gi\u1ea3m chi ph\u00ed \u0111\u1ea7u t\u01b0 ban \u0111\u1ea7u v\u00e0 t\u0103ng t\u00ednh linh ho\u1ea1t.<\/p>\n

3.4. T\u00edch h\u1ee3p h\u1ec7 th\u1ed1ng<\/h4>\n

Th\u00e1ch th\u1ee9c: Kh\u00f3 kh\u0103n trong vi\u1ec7c t\u00edch h\u1ee3p AI Agent v\u1edbi h\u1ec7 th\u1ed1ng CNTT hi\u1ec7n c\u00f3 do s\u1ef1 kh\u00e1c bi\u1ec7t v\u1ec1 c\u00f4ng ngh\u1ec7 v\u00e0 ki\u1ebfn tr\u00fac.<\/p>\n

Gi\u1ea3i ph\u00e1p:<\/strong>\u00a0L\u1ef1a ch\u1ecdn n\u1ec1n t\u1ea3ng AI Agent c\u00f3 kh\u1ea3 n\u0103ng t\u00f9y bi\u1ebfn v\u00e0 d\u1ec5 t\u00edch h\u1ee3p. Thi\u1ebft l\u1eadp l\u1ed9 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i s\u1ed1 t\u1eeb c\u00e1c quy tr\u00ecnh nh\u1ecf l\u1ebb \u0111\u1ebfn c\u00e1c quy tr\u00ecnh ph\u1ee9c t\u1ea1p \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh \u1ed5n \u0111\u1ecbnh v\u00e0 hi\u1ec7u qu\u1ea3 tri\u1ec3n khai.<\/p>\n

Trong k\u1ef7 nguy\u00ean chuy\u1ec3n m\u00ecnh m\u1ea1nh m\u1ebd c\u1ee7a c\u00f4ng ngh\u1ec7, AI Agent \u0111\u00e3 tr\u1edf th\u00e0nh xu h\u01b0\u1edbng thi\u1ebft y\u1ebfu, gi\u00fap doanh nghi\u1ec7p t\u1ef1 \u0111\u1ed9ng h\u00f3a, t\u1ed1i \u01b0u quy tr\u00ecnh, c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 h\u1ed7 tr\u1ee3 quy\u1ebft \u0111\u1ecbnh th\u00f4ng minh. T\u01b0\u01a1ng lai, AI Agent s\u1ebd l\u00e0 nh\u00e2n t\u1ed1 quan tr\u1ecdng \u0111\u1ec3 doanh nghi\u1ec7p duy tr\u00ec l\u1ee3i th\u1ebf c\u1ea1nh tranh v\u00e0 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng trong th\u1eddi \u0111\u1ea1i c\u00f4ng ngh\u1ec7 s\u1ed1.<\/p>\n

Reference:<\/p>\n

    \n
  1. MarketsandMarkets. (n.d.).\u00a0AI Agents Market by Offering, Type, Technology, Deployment Mode, Vertical and Region \u2013 Global Forecast to 2029<\/em>.<\/a><\/li>\n
  2. Gendigi. (2025, March 12).\u00a0\u1ee8ng d\u1ee5ng AI trong doanh nghi\u1ec7p: 5 l\u0129nh v\u1ef1c AI gi\u00fap ti\u1ebft ki\u1ec7m chi ph\u00ed, t\u1ed1i \u01b0u l\u1ee3i nhu\u1eadn<\/em><\/a><\/li>\n
  3. Microsoft. (n.d.).\u00a0Transforming every workflow, every process with AI agents<\/em>. Pulse.<\/a><\/li>\n
  4. Rasouli, M. (2025, March).\u00a0AI agents in health care: Balancing innovation, trust, and evidence-based implementation<\/em>.\u00a0KevinMD<\/em>.<\/a><\/li>\n
  5. Li, Z., Chen, Y., Liang, X., & Zhu, J. (2025). Towards Unified Agents: Unifying Decision-making and Language Modeling with AutoRT.\u00a0arXiv<\/em>.<\/a><\/li>\n
  6. He, B., Xu, X., Wu, D., & Zhao, D. (2021). Intelligent customer service based on artificial intelligence: A review and future directions.\u00a0Information Systems Frontiers<\/em>,\u00a024<\/em>(2), 597\u2013614.<\/a><\/li>\n
  7. Jasoren. (n.d.).\u00a0Burberry, Victoria\u2019s Secret, Tommy Hilfiger: How major fashion retailers experiment with chatbots<\/em>.<\/a><\/li>\n
  8. CDOTimes. (2025, January 6).\u00a0UPS and Agentic AI: A case study in logistics innovation<\/em>.<\/a><\/li>\n
  9. Salesforce. (n.d.).\u00a0Agentforce: Customer support lessons learned<\/em>.<\/a><\/li>\n
  10. The Australian. (2024, December 20).\u00a0Salesforce predicts AI will double its market share<\/em>.<\/a><\/li>\n
  11. Salesforce. (2024, December 17).\u00a0Salesforce closes 1,000 paid Agentforce deals, looks to robot future<\/em>.\u00a0Reuters<\/em>.<\/a><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    Trong b\u1ed1i c\u1ea3nh chuy\u1ec3n \u0111\u1ed5i s\u1ed1 \u0111ang di\u1ec5n ra m\u1ea1nh m\u1ebd, c\u00e1c doanh nghi\u1ec7p kh\u00f4ng ng\u1eebng t\u00ecm ki\u1ebfm nh\u1eefng gi\u1ea3i ph\u00e1p ti\u00ean ti\u1ebfn nh\u1eb1m t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c v\u00e0 n\u00e2ng cao hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng. M\u1ed9t trong nh\u1eefng c\u00f4ng ngh\u1ec7 \u0111\u1ed9t ph\u00e1 nh\u1ea5t hi\u1ec7n nay ch\u00ednh l\u00e0 AI Agent. C\u00f4ng ngh\u1ec7 n\u00e0y mang \u0111\u1ebfn nh\u1eefng l\u1ee3i \u00edch to l\u1edbn trong vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh, c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 h\u1ed7 tr\u1ee3 ra quy\u1ebft \u0111\u1ecbnh th\u00f4ng minh. Theo b\u00e1o c\u00e1o t\u1eeb MarketsandMarkets,\u00a0th\u1ecb tr\u01b0\u1eddng AI Agent to\u00e0n c\u1ea7u\u00a0\u0111\u01b0\u1ee3c d\u1ef1 \u0111o\u00e1n s\u1ebd t\u0103ng tr\u01b0\u1edfng t\u1eeb\u00a07,84 t\u1ef7 USD\u00a0v\u00e0o n\u0103m\u00a02025\u00a0l\u00ean t\u1edbi\u00a052,62 t\u1ef7 USD\u00a0v\u00e0o n\u0103m\u00a02030.\u00a0T\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng k\u00e9p\u00a0h\u00e0ng n\u0103m\u00a0(CAGR) \u01b0\u1edbc t\u00ednh \u0111\u1ea1t\u00a046,3%\u00a0trong giai \u0111o\u1ea1n d\u1ef1 b\u00e1o[1]. B\u00e1o c\u00e1o n\u00e0y kh\u00f4ng ch\u1ec9 mang \u0111\u1ebfn c\u00e1i nh\u00ecn t\u1ed5ng quan v\u1ec1 s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a AI Agent m\u00e0 c\u00f2n kh\u1eb3ng \u0111\u1ecbnh r\u1eb1ng \u0111\u1ea7u t\u01b0 v\u00e0o c\u00f4ng ngh\u1ec7 n\u00e0y l\u00e0 m\u1ed9t b\u01b0\u1edbc \u0111i chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p. AI Agent s\u1ebd gi\u00fap doanh nghi\u1ec7p t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c, n\u00e2ng cao n\u0103ng su\u1ea5t v\u00e0 duy tr\u00ec l\u1ee3i th\u1ebf c\u1ea1nh tranh trong th\u1ecb tr\u01b0\u1eddng to\u00e0n c\u1ea7u. 1. AI Agent l\u00e0 g\u00ec? L\u1ee3i \u00edch c\u1ee7a AI agent trong doanh nghi\u1ec7p AI agent l\u00e0 g\u00ec? AI Agent l\u00e0 m\u1ed9t\u00a0h\u1ec7 th\u1ed1ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o\u00a0\u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c t\u00e1c v\u1ee5 l\u1eb7p l\u1ea1i v\u00e0\u00a0t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh. V\u1edbi kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch d\u1eef li\u1ec7u, ra quy\u1ebft \u0111\u1ecbnh th\u00f4ng minh v\u00e0 t\u01b0\u01a1ng t\u00e1c t\u1ef1 \u0111\u1ed9ng, AI Agent \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c t\u1ed1i \u01b0u h\u00f3a c\u00e1c quy tr\u00ecnh ph\u1ee9c t\u1ea1p. Nh\u1edd v\u00e0o nh\u1eefng kh\u1ea3 n\u0103ng v\u01b0\u1ee3t tr\u1ed9i n\u00e0y, AI Agent \u0111\u00e3 v\u00e0 \u0111ang tr\u1edf th\u00e0nh c\u00f4ng c\u1ee5 kh\u00f4ng th\u1ec3 thi\u1ebfu trong vi\u1ec7c n\u00e2ng cao hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u00e1c doanh nghi\u1ec7p hi\u1ec7n \u0111\u1ea1i. V\u1eady c\u1ee5 th\u1ec3, AI Agent mang l\u1ea1i nh\u1eefng l\u1ee3i \u00edch g\u00ec v\u00e0 \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng ra sao trong m\u00f4i tr\u01b0\u1eddng doanh nghi\u1ec7p? 1.1. T\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c Theo b\u00e1o c\u00e1o t\u1eeb McKinsey,\u00a0h\u01a1n 50% doanh nghi\u1ec7p \u00e1p d\u1ee5ng AI\u00a0\u0111\u00e3 ghi nh\u1eadn m\u1ee9c\u00a0gi\u1ea3m \u00edt nh\u1ea5t 20% chi ph\u00ed ho\u1ea1t \u0111\u1ed9ng\u00a0ch\u1ec9 sau m\u1ed9t n\u0103m tri\u1ec3n khai. \u0110i\u1ec1u n\u00e0y cho th\u1ea5y t\u00e1c \u0111\u1ed9ng t\u00edch c\u1ef1c c\u1ee7a AI Agent trong vi\u1ec7c ti\u1ebft ki\u1ec7m chi ph\u00ed v\u00e0 t\u1ed1i \u01b0u h\u00f3a ngu\u1ed3n l\u1ef1c.[2] M\u1ed9t\u00a0v\u00ed d\u1ee5 ti\u00eau bi\u1ec3u v\u1ec1 AI Agent trong m\u00f4i tr\u01b0\u1eddng doanh nghi\u1ec7p l\u00e0\u00a0Microsoft 365 Copilot.\u00a0C\u00f4ng c\u1ee5 n\u00e0y \u0111\u01b0\u1ee3c g\u1ea7n\u00a070% nh\u00e2n vi\u00ean\u00a0t\u1ea1i c\u00e1c\u00a0c\u00f4ng ty thu\u1ed9c danh s\u00e1ch Fortune 500 s\u1eed d\u1ee5ng\u00a0\u0111\u1ec3 x\u1eed l\u00fd c\u00e1c c\u00f4ng vi\u1ec7c l\u1eb7p \u0111i l\u1eb7p l\u1ea1i v\u00e0 nh\u00e0m ch\u00e1n, gi\u00fap h\u1ecd t\u1eadp trung v\u00e0o nh\u1eefng nhi\u1ec7m v\u1ee5 quan tr\u1ecdng h\u01a1n. Vi\u1ec7c \u1ee9ng d\u1ee5ng AI kh\u00f4ng ch\u1ec9 n\u00e2ng cao n\u0103ng su\u1ea5t m\u00e0 c\u00f2n gi\u1ea3m t\u1ea3i cho nh\u00e2n vi\u00ean, t\u1ea1o \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 h\u1ecd d\u00e0nh nhi\u1ec1u th\u1eddi gian cho c\u00e1c c\u00f4ng vi\u1ec7c c\u00f3 gi\u00e1 tr\u1ecb cao.[3] H\u00ecnh 02: AI Agent gi\u00fap t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c Trong l\u0129nh v\u1ef1c y t\u1ebf,\u00a0AtlantiCare\u00a0\u0111\u00e3 tri\u1ec3n khai h\u1ec7 th\u1ed1ng AI h\u1ed7 tr\u1ee3 t\u00e0i li\u1ec7u l\u00e2m s\u00e0ng, gi\u00fap\u00a0gi\u1ea3m t\u1edbi 41% th\u1eddi gian ghi ch\u00e9p,\u00a0t\u01b0\u01a1ng \u0111\u01b0\u01a1ng v\u1edbi vi\u1ec7c\u00a0ti\u1ebft ki\u1ec7m kho\u1ea3ng 66 ph\u00fat m\u1ed7i b\u00e1c s\u0129\u00a0m\u1ed7i ng\u00e0y. B\u00ean c\u1ea1nh \u0111\u00f3, c\u00f4ng c\u1ee5 l\u1eadp l\u1ecbch t\u1ef1 \u0111\u1ed9ng s\u1eed d\u1ee5ng AI c\u0169ng gi\u00fap gi\u1ea3m thi\u1ec3u t\u00ecnh tr\u1ea1ng b\u1ec7nh nh\u00e2n kh\u00f4ng \u0111\u1ebfn kh\u00e1m, n\u00e2ng cao hi\u1ec7u qu\u1ea3 qu\u1ea3n l\u00fd l\u1ecbch h\u1eb9n.[4] M\u1ed9t nghi\u00ean c\u1ee9u v\u1edbi s\u1ef1 tham gia c\u1ee7a\u00a02.310 ng\u01b0\u1eddi\u00a0cho th\u1ea5y r\u1eb1ng, \u0111\u1ed9i nh\u00f3m k\u1ebft h\u1ee3p gi\u1eefa con ng\u01b0\u1eddi v\u00e0\u00a0AI c\u00f3 kh\u1ea3 n\u0103ng t\u0103ng 137% giao ti\u1ebfp\u00a0v\u00e0\u00a0c\u1ea3i thi\u1ec7n n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c l\u00ean t\u1edbi 60%\u00a0so v\u1edbi c\u00e1c \u0111\u1ed9i nh\u00f3m ch\u1ec9 c\u00f3 con ng\u01b0\u1eddi. \u0110i\u1ec1u n\u00e0y ch\u1ee9ng t\u1ecf r\u1eb1ng AI Agent kh\u00f4ng ch\u1ec9 t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh m\u00e0 c\u00f2n gi\u00fap c\u00e1c nh\u00f3m l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n nh\u1edd v\u00e0o s\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch c\u1ee7a AI v\u00e0 t\u01b0 duy s\u00e1ng t\u1ea1o c\u1ee7a con ng\u01b0\u1eddi.[5] 1.2. C\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng C\u00e1c\u00a0chatbot AI\u00a0hi\u1ec7n nay \u0111\u00e3 c\u00f3\u00a0kh\u1ea3 n\u0103ng tr\u1ea3 l\u1eddi \u00edt nh\u1ea5t 80%\u00a0c\u00e1c c\u00e2u h\u1ecfi ti\u00eau chu\u1ea9n t\u1eeb kh\u00e1ch h\u00e0ng, \u0111\u1ea3m b\u1ea3o lu\u00f4n s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 b\u1ea5t k\u1ec3 th\u1eddi gian n\u00e0o trong ng\u00e0y[6]. \u0110i\u1ec1u n\u00e0y mang l\u1ea1i tr\u1ea3i nghi\u1ec7m li\u00ean t\u1ee5c, kh\u00f4ng gi\u00e1n \u0111o\u1ea1n, gi\u00fap kh\u00e1ch h\u00e0ng lu\u00f4n c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c quan t\u00e2m v\u00e0 h\u1ed7 tr\u1ee3 k\u1ecbp th\u1eddi. Kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 c\u00f4ng c\u1ee5 tr\u1ea3 l\u1eddi th\u1eafc m\u1eafc, chatbot AI c\u00f2n c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n nhi\u1ec1u nhi\u1ec7m v\u1ee5 ph\u1ee9c t\u1ea1p trong su\u1ed1t h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. M\u1ed9t v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh l\u00e0 chatbot c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u\u00a0Tommy Hilfiger,\u00a0\u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng trong vi\u1ec7c l\u1ef1a ch\u1ecdn trang ph\u1ee5c. Chatbot n\u00e0y kh\u00f4ng ch\u1ec9\u00a0g\u1ee3i \u00fd\u00a0c\u00e1c b\u1ed9 trang ph\u1ee5c ho\u00e0n ch\u1ec9nh d\u1ef1a tr\u00ean\u00a0s\u1edf th\u00edch c\u00e1 nh\u00e2n,\u00a0m\u00e0 c\u00f2n th\u00eam c\u00e1c l\u1ef1a ch\u1ecdn v\u00e0o gi\u1ecf h\u00e0ng \u1ea3o v\u00e0\u00a0chuy\u1ec3n h\u01b0\u1edbng kh\u00e1ch h\u00e0ng\u00a0\u0111\u1ebfn trang web \u0111\u1ec3 thanh to\u00e1n. \u0110i\u1ec1u n\u00e0y gi\u00fap \u0111\u01a1n gi\u1ea3n h\u00f3a quy tr\u00ecnh mua s\u1eafm, \u0111\u1ed3ng th\u1eddi t\u1ea1o ra tr\u1ea3i nghi\u1ec7m mua h\u00e0ng li\u1ec1n m\u1ea1ch v\u00e0 ti\u1ec7n l\u1ee3i.[7] 1.3. H\u1ed7 tr\u1ee3 ra quy\u1ebft \u0111\u1ecbnh M\u1ed9t gi\u1ea3i ph\u00e1p AI Agent \u0111\u01b0\u1ee3c tri\u1ec3n khai nh\u1eb1m t\u1ed1i \u01b0u h\u00f3a logistics v\u00e0 qu\u1ea3n l\u00fd l\u1ed9 tr\u00ecnh giao h\u00e0ng trong th\u1eddi gian th\u1ef1c \u2013\u00a0h\u1ec7 th\u1ed1ng ORION c\u1ee7a UPS.\u00a0H\u1ec7 th\u1ed1ng n\u00e0y c\u00f3 kh\u1ea3 n\u0103ng x\u1eed l\u00fd h\u00e0ng t\u1ef7 \u0111i\u1ec3m d\u1eef li\u1ec7u m\u1ed7i ng\u00e0y, bao g\u1ed3m th\u00f4ng tin v\u1ec1 giao th\u00f4ng, th\u1eddi ti\u1ebft v\u00e0 l\u1ecbch s\u1eed giao h\u00e0ng. Nh\u1edd v\u00e0o kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch to\u00e0n di\u1ec7n v\u00e0 ra quy\u1ebft \u0111\u1ecbnh nhanh ch\u00f3ng, ORION c\u00f3 th\u1ec3 \u0111\u1ec1 xu\u1ea5t nh\u1eefng l\u1ed9 tr\u00ecnh v\u1eadn chuy\u1ec3n t\u1ed1i \u01b0u nh\u1ea5t cho t\u1eebng chuy\u1ebfn giao h\u00e0ng. K\u1ebft qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c t\u1eeb vi\u1ec7c \u00e1p d\u1ee5ng ORION l\u00e0 minh ch\u1ee9ng r\u00f5 r\u00e0ng cho hi\u1ec7u qu\u1ea3 c\u1ee7a AI Agent trong vi\u1ec7c h\u1ed7 tr\u1ee3 ra quy\u1ebft \u0111\u1ecbnh. Theo The CDO Times, h\u1ec7 th\u1ed1ng \u0111\u00e3 gi\u00fap UPS\u00a0ti\u1ebft ki\u1ec7m\u00a0\u0111\u1ebfn\u00a0100 tri\u1ec7u d\u1eb7m di chuy\u1ec3n\u00a0m\u1ed7i n\u0103m,\u00a0gi\u1ea3m thi\u1ec3u 300 tri\u1ec7u USD\u00a0chi ph\u00ed v\u1eadn h\u00e0nh\u00a0h\u00e0ng n\u0103m, v\u00e0\u00a0c\u1eaft gi\u1ea3m kho\u1ea3ng 100.000 t\u1ea5n kh\u00ed th\u1ea3i CO\u2082\u00a0m\u1ed7i n\u0103m. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 t\u1ed1i \u01b0u h\u00f3a hi\u1ec7u su\u1ea5t giao h\u00e0ng m\u00e0 c\u00f2n g\u00f3p ph\u1ea7n b\u1ea3o v\u1ec7 m\u00f4i tr\u01b0\u1eddng, gi\u00fap doanh nghi\u1ec7p \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau b\u1ec1n v\u1eefng.[8] 2. C\u00e1c AI Agent tr\u00ean th\u1ebf gi\u1edbi v\u00e0 Vi\u1ec7t Nam 2.1. Salesforce Agentforce Vi\u1ec7c<\/p>\n","protected":false},"author":1,"featured_media":679,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4,5],"tags":[],"class_list":["post-678","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","category-fpt-digital"],"acf":[],"yoast_head":"\nAI Agent \u2013 C\u00f4ng c\u1ee5 t\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1ed1i \u01b0u trong k\u1ef7 nguy\u00ean chuy\u1ec3n \u0111\u1ed5i s\u1ed1 - vietai<\/title>\n<meta name=\"description\" content=\"Trong b\u1ed1i c\u1ea3nh chuy\u1ec3n \u0111\u1ed5i s\u1ed1 \u0111ang di\u1ec5n ra m\u1ea1nh m\u1ebd, c\u00e1c doanh nghi\u1ec7p kh\u00f4ng ng\u1eebng t\u00ecm ki\u1ebfm nh\u1eefng gi\u1ea3i ph\u00e1p ti\u00ean ti\u1ebfn nh\u1eb1m t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c v\u00e0 n\u00e2ng cao hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng. M\u1ed9t trong nh\u1eefng c\u00f4ng ngh\u1ec7 \u0111\u1ed9t ph\u00e1 nh\u1ea5t hi\u1ec7n nay ch\u00ednh l\u00e0 AI Agent. 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